Last updated: 10 August 2026

1. General Information

This Shipping Policy applies to orders placed through beauty-cosmetics.shop, operated by CENARA S.R.L. under the CENARA Skincare brand.

CENARA Skincare ships original Romanian skincare, cosmetics and personal care products from Romania to customers throughout the European Union and to selected international destinations.

Available shipping methods depend on the destination country, delivery address, parcel weight, product type and carrier availability.

By placing an order, you acknowledge this Shipping Policy together with our Terms of Service, Return & Refund Policy and other applicable policies. Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

2. Shipping Destinations

We currently ship to customers throughout the European Union and to selected international destinations, including:

• United Kingdom

• Switzerland

• United States

• Canada

• Israel

• Japan

• Australia

• Bahrain

• Jordan

• Jersey

• Kuwait

• Oman

• Qatar

• Saudi Arabia

• United Arab Emirates

Additional destinations may be available from time to time.

The most accurate indication of current availability is the country and shipping-method selection displayed at checkout.

If your country or region cannot be selected at checkout, we currently do not offer shipping to that destination.

Certain islands, remote areas, non-mainland territories and territories with special customs or VAT status may have limited shipping options or may not be supported by all carriers, even when the associated country is otherwise available.

3. Shipping Methods and Carriers

CENARA Skincare works with established international and European logistics providers.

Depending on your destination and the options available at checkout, your order may be shipped using:

DHL Express
Our principal express shipping option for fast international delivery.

FedEx International Priority®
Fast international door-to-door delivery with customs clearance support where applicable. FedEx describes International Priority as typically taking approximately 1–3 business days, depending on the route and destination. (FedEx)

FedEx® Regional Economy
A cost-effective option available on selected European routes, including eligible shipments to the European Union, United Kingdom and Switzerland.

Packeta / Zásilkovna – Standard Shipping
Used primarily for competitive standard delivery throughout Europe.

Packeta operates through an extensive network of local partner carriers. Depending on the destination country, the final part of your delivery may therefore be completed by another local courier, parcel-shop network or locker operator.

Packeta currently works with more than 60 international partner carriers and supports home delivery, pickup points and locker delivery across its network. (packeta.com)

The name displayed at checkout may therefore represent the shipping network rather than necessarily the company performing the final-mile delivery.

4. Choosing Your Shipping Method

Available shipping methods are calculated after you enter a valid delivery address at checkout.

Depending on the destination, you may be offered one or more options, such as:

• standard home delivery;

• parcel-shop or pickup-point delivery;

• locker delivery;

• FedEx Regional Economy;

• FedEx International Priority;

• DHL Express.

You can select your preferred available service before completing the order.

Shipping methods that are unavailable for your address will not be displayed.

5. Locker and Pickup-Point Delivery

For shipping methods that use a parcel locker or pickup point, the specific locker or collection point may be selected after the order has been completed, on the order confirmation page.

Please complete the locker-selection step when prompted.

Your order may not be ready for dispatch until a valid locker or pickup point has been selected.

Locker availability can change based on capacity, carrier network availability or temporary local restrictions. If your originally selected location becomes unavailable, the carrier or CENARA Skincare may contact you regarding an alternative delivery option.

Different local carriers may operate the final delivery depending on the destination. Packeta itself confirms that its international service relies on local partner carriers and supports both pickup-point and locker networks. (packeta.com)

6. Order Processing and Dispatch Time

Paid orders are normally prepared and dispatched within approximately 1–4 business days after payment confirmation.

Business days generally exclude Saturdays, Sundays and public holidays.

Orders placed during weekends or holidays begin processing on the following business day.

Processing may occasionally take longer during:

• seasonal peaks;

• major promotions or sales;

• public holidays;

• unusually high order volumes;

• inventory verification;

• payment or fraud-verification checks;

• circumstances outside our reasonable control.

Processing time is separate from carrier transit time.

7. Estimated Delivery Times

Delivery estimates begin when the parcel has been collected or accepted into the carrier network, not when the order was originally placed.

Typical delivery estimates are:

DHL Express

• European Union, United Kingdom and Switzerland: approximately 1–5 business days

• United States and Canada: approximately 2–6 business days

• Middle East, Asia and Australia: approximately 2–7 business days

FedEx International Priority®

• typically approximately 1–7 business days, depending on destination. (FedEx)

FedEx Regional Economy

• delivery time varies by country and route;

• United Kingdom orders typically take approximately 5–7 business days after dispatch.

Packeta Standard Shipping

• delivery times vary depending on destination country and the local partner carrier used for final delivery.

These times are estimates only and are not guaranteed unless a specific carrier service expressly provides a guaranteed delivery commitment.

Remote locations, islands, customs processing and local carrier conditions may extend delivery times.

8. Tracking Information

When tracking is available, you will receive a shipping confirmation containing your tracking information after the parcel has been dispatched.

Tracking information may initially take several hours to update after the shipping label has been created.

Where Packeta uses a local partner for final-mile delivery, an additional or replacement local tracking number may become available later in the shipment journey.

Carrier tracking information should be used to follow the current status of your parcel.

9. Shipping Costs

Shipping costs are calculated automatically at checkout and may depend on:

• destination;

• parcel weight;

• parcel dimensions where applicable;

• selected shipping method;

• carrier;

• remote-area surcharges;

• international customs requirements where applicable.

The complete shipping charge is displayed before you confirm and pay for your order.

Where a free-shipping threshold or promotional shipping offer is available, the applicable offer will be displayed at checkout and may be limited to specific destinations or shipping methods.

Free shipping refers to the eligible transportation charge only and does not automatically include customs duties, import VAT, taxes or third-party clearance charges unless expressly stated otherwise.

EU Consumer Withdrawal

Where an EU consumer validly exercises the statutory right of withdrawal, applicable EU rules require reimbursement of the original standard delivery cost up to the cost of the least expensive standard delivery method offered by the merchant. Additional costs resulting from choosing a more expensive or express service do not have to be reimbursed. (EUR-Lex)

Our Return & Refund Policy provides further details.

10. European Union Orders

Orders shipped from Romania to another country within the European Union normally move within the EU Customs Union and are therefore not subject to customs duties at borders between EU Member States. (Taxation and Customs Union)

Applicable VAT is included or calculated as required for the destination and displayed through our checkout.

Certain territories connected to an EU Member State may have a special customs, VAT or fiscal status. Shipping availability and import requirements for such territories may therefore differ from mainland EU destinations.

11. United Kingdom Orders

Orders shipped from Romania to the United Kingdom are international shipments and may be subject to UK customs and import rules.

Where available, CENARA Skincare offers FedEx® Regional Economy for UK deliveries, with an estimated transit time of approximately 5–7 business days after dispatch.

We offer competitive UK shipping rates and, where displayed at checkout, free eligible shipping for orders over €140.

Import VAT, customs duties, clearance charges or other import-related charges may apply according to UK law and the value and classification of the goods.

Unless the checkout expressly states that such charges have been prepaid, they remain the responsibility of the recipient.

Any free-shipping offer relates to transportation charged by CENARA Skincare and does not automatically include taxes, duties or customs charges assessed by UK authorities or carriers.

12. United States Orders – Duties and Import Charges Collected at Checkout

For orders shipped to the United States, CENARA Skincare uses a prepaid import-charge arrangement.

Applicable U.S. import duties and taxes calculated for your order are displayed separately and collected at checkout.

The shipping charge shown at checkout also includes the applicable DHL service cost used by us for preparing and processing the customs entry documentation required for import into the United States.

As a result, once you have paid the total amount displayed at checkout, you should not normally be required to pay additional customs duties or import taxes when the parcel is delivered.

This arrangement is particularly important under current U.S. customs rules because the previous duty-free de minimis treatment for low-value imports has been suspended, meaning low-value ecommerce shipments are also subject to applicable U.S. customs procedures and charges. (U.S. Customs and Border Protection)

If DHL or another carrier unexpectedly requests an additional customs or import payment for a CENARA Skincare U.S. order for which import charges were already collected at checkout, please contact us before making the payment so that we can investigate the charge.

Additional charges resulting from information supplied incorrectly by the customer, changes requested after dispatch or exceptional customs decisions may be assessed separately where applicable.

13. Other Non-EU International Orders

For shipments outside the European Union, except where duties and taxes are expressly collected at checkout, the destination country may impose:

• customs duties;

• import VAT or sales taxes;

• brokerage charges;

• customs clearance fees;

• administration fees;

• other government or carrier charges.

These charges are determined by the authorities and/or logistics provider in the destination country and are normally the responsibility of the recipient.

CENARA Skincare does not control the amount of these charges.

Customers should check applicable local import requirements before ordering if they are uncertain about potential charges.

14. Customs Documentation

For international shipments, CENARA Skincare and our shipping partners may provide customs authorities with information required for lawful import processing, including:

• recipient details;

• product description;

• quantities;

• declared transaction value;

• country of origin;

• customs tariff / HS code;

• shipping costs;

• invoice information;

• other documentation required by the destination country.

You must provide accurate contact and delivery information.

In some countries, the carrier or customs authority may contact you for additional documents, identification, tax numbers or other information required to complete customs clearance.

Failure to provide required information may delay or prevent delivery.

15. Refusal or Non-Payment of Import Charges

For destinations where import duties, taxes or clearance charges are payable by the recipient, refusal or failure to pay may result in the parcel being:

• held by customs;

• delayed;

• returned to CENARA Skincare;

• abandoned;

• destroyed or otherwise disposed of under local customs or carrier procedures.

If a parcel is returned to us because the customer refused or failed to pay applicable import charges, any refund will be assessed after the parcel has been safely returned.

Where permitted by law, actual outbound shipping costs, return transportation, customs charges, brokerage fees or other costs incurred because of the failed import may be deducted from the refundable amount.

If the parcel is abandoned, destroyed, confiscated or otherwise not returned to us, a refund may not be possible.

Refusal to pay import charges does not, by itself, mean that CENARA Skincare failed to dispatch the order or perform its delivery obligations.

Nothing in this section excludes or limits mandatory consumer rights or rights that cannot legally be waived.

16. Delivery Address Accuracy

You are responsible for providing a complete and accurate shipping address.

Please check carefully:

• recipient name;

• street;

• building / house number;

• apartment number where applicable;

• city;

• region/state where applicable;

• postal code;

• country;

• telephone number;

• email address.

CENARA Skincare is not responsible for delays directly caused by incorrect, incomplete or outdated information supplied by the customer.

If a parcel must be redirected, corrected or returned because of incorrect customer-provided information, additional carrier costs may be charged or deducted from a refund where permitted by law.

17. PO Boxes

We generally cannot deliver orders directly to PO Boxes, particularly for DHL Express and FedEx shipments.

Please provide a valid residential or business delivery address.

Where supported, you may instead be able to select a parcel shop, pickup point or locker.

18. Failed Delivery and Unclaimed Parcels

Carriers may make one or more delivery attempts or redirect a parcel to a local pickup location.

It is the customer's responsibility to monitor tracking information and collect the parcel within the period specified by the carrier.

A parcel may be returned to us if:

• the recipient is unavailable;

• the customer does not collect it within the permitted period;

• the address cannot be located;

• the recipient refuses delivery;

• required customs action is not completed.

If a parcel is returned, we may offer reshipment at the customer's expense or process an appropriate refund after receiving and inspecting the parcel.

Actual shipping and return costs may be deducted where permitted by applicable law and depending on the reason for failed delivery.

19. Delivery to Lockers and Pickup Points

Where you select a locker or pickup-point delivery service, you are responsible for collecting the parcel within the time period communicated by the carrier.

The carrier may communicate access codes, QR codes or collection instructions by SMS, email, mobile app or another supported method.

Please ensure that your mobile phone number and email address are correct.

Failure to collect a parcel may result in its automatic return.

20. Delays Outside Our Control

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• customs inspections;

• carrier network disruption;

• severe weather;

• strikes;

• natural disasters;

• public holidays;

• border or security controls;

• government actions;

• transportation disruptions;

• local emergencies;

• force majeure events.

Where possible, we will assist by contacting the carrier or initiating a delivery investigation.

Estimated delivery times do not constitute a guarantee unless expressly stated otherwise.

21. Lost Shipments

If tracking indicates that a parcel may be lost, please contact us.

We will normally open an investigation with the carrier.

If the carrier confirms that the shipment has been lost, CENARA Skincare will provide the appropriate remedy, which may include replacement or refund, in accordance with applicable consumer law and the circumstances of the order.

For EU consumer sales, the trader generally remains responsible for the goods until the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of them. (EUR-Lex)

22. Damaged Shipments

If your parcel arrives visibly damaged, please photograph the external packaging before opening it where possible.

Please contact us preferably within 48 hours of delivery and provide:

• order number;

• photographs of the external shipping package;

• photographs of the internal packaging;

• photographs of the damaged product;

• shipping label;

• description of the damage.

Reporting the issue quickly helps us preserve evidence and submit a claim to the carrier.

The 48-hour request does not remove or reduce any mandatory statutory rights you may have regarding damaged, defective or non-conforming goods.

Please keep the packaging until we confirm that it can be discarded.

23. Risk of Loss or Damage

For consumers protected by EU consumer law, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

An exception may apply where the consumer independently commissions a carrier that was not offered by CENARA Skincare. (EUR-Lex)

For customers outside the European Union, mandatory local consumer laws apply where applicable.

This provision replaces any previous wording stating that risk automatically transfers merely upon a documented delivery attempt.

24. Partial Shipments

Where operationally necessary, we may divide an order into more than one parcel.

You will not be charged additional shipping solely because CENARA Skincare chooses to split an order, unless a different arrangement has been agreed with you.

Each parcel may have a separate tracking number.

25. Products Unavailable After Ordering

Although we maintain stock records carefully, a product may exceptionally become unavailable after an order is placed.

In that situation, we may:

• contact you regarding the unavailable item;

• dispatch the remaining available items;

• refund the unavailable product;

• offer another solution with your consent.

We will not substitute a different product without your agreement.

26. Changes to Shipping Availability

Carrier routes, delivery methods, lockers, pickup networks and international service availability may change without prior notice due to logistics conditions or carrier decisions.

The shipping methods and prices displayed at checkout for your valid delivery address are the applicable options for that order.

We reserve the right to cancel and fully refund an order if we discover after purchase that the carrier cannot lawfully or practically deliver the shipment to the selected destination.

27. Contact Us

If you have questions about shipping, tracking, delivery, customs or a delayed parcel, please contact us:

CENARA Skincare
Operated by CENARA S.R.L.

Email: office@beauty-cosmetics.shop
Phone: +40 774 662 774
Working Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern European Time

When contacting us about an existing shipment, please include your order number and tracking number.

28. Policy Updates

We may update this Shipping Policy to reflect changes in:

• carrier services;

• shipping destinations;

• customs requirements;

• applicable law;

• checkout functionality;

• our logistics operations.

The current version will always be published on our Website with the latest revision date.