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Política de envío

Last updated: 01-February-2026

1. General Information

This Shipping Policy applies to all orders placed on www.beauty-cosmetics.shop (“Website”).

Perspective SkinCare ships internationally from Romania to selected destinations worldwide, subject to availability and carrier coverage.

By placing an order, you agree to this Shipping Policy in full.

2. Shipping Destinations

We currently ship to the following regions and countries:

  • European Union

  • United Kingdom

  • Switzerland

  • United States

  • Canada

  • Israel

  • Japan

  • Australia

  • Bahrain

  • Jordan

  • Jersey

  • Kuwait

  • Oman

  • Qatar

  • Saudi Arabia

  • United Arab Emirates

If your country is not available at checkout, shipping to that destination is currently not supported.

3. Shipping Methods & Carriers

Orders are shipped using reputable international carriers, primarily:

  • DHL Express (or equivalent express courier services)

The selected carrier and shipping method will be displayed at checkout.

4. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Processing times may be extended during peak periods, promotions, or due to circumstances beyond our control.

5. Estimated Delivery Times

Estimated delivery times are calculated from the date the parcel is collected by the carrier, not from the order date.

Typical estimates:

  • EU / UK / Switzerland: 1–5 business days

  • USA / Canada: 2–6 business days

  • Middle East / Asia / Australia: 2–7 business days

Delivery times are estimates only and are not guaranteed.

6. Shipping Costs

Shipping costs:

  • are calculated automatically at checkout;

  • depend on destination, weight, and shipping method;

  • are displayed before order confirmation.

Shipping fees are non-refundable once an order has been dispatched, except where required by mandatory consumer law.

7. Customs Duties, Import Taxes & Fees (IMPORTANT)

International Orders (Outside Romania / EU or where applicable)

By placing an order, you expressly acknowledge and agree that:

  • Your shipment may be subject to customs duties, import taxes, VAT, brokerage fees, or other governmental charges, imposed by the destination country.

  • These charges are not included in the product price or shipping cost.

  • You are solely responsible for paying all such charges directly to the carrier or local authorities.

Non-Payment of Customs Charges

Failure or refusal to pay applicable import charges may result in:

  • customs hold;

  • delivery delay;

  • return or abandonment of the shipment.

Such situations do not constitute a failure of delivery by Perspective SkinCare and do not qualify for refunds or chargebacks.

Carrier tracking data and customs status are considered conclusive proof of shipment and delivery attempt.

8. Address Accuracy & Delivery Attempts

You are responsible for providing a complete and accurate shipping address.

Perspective SkinCare is not responsible for:

  • delays or non-delivery caused by incorrect or incomplete address details;

  • failed delivery attempts due to recipient unavailability;

  • parcels returned due to address errors or refusal of delivery.

Additional shipping costs resulting from address errors may be charged to the customer.

9. Delays & Events Beyond Our Control

Perspective SkinCare is not liable for delays caused by:

  • customs clearance procedures;

  • carrier delays;

  • weather conditions;

  • strikes;

  • governmental actions;

  • force majeure events.

We will assist, where possible, by initiating an inquiry with the carrier.

10. Lost or Damaged Shipments

Lost Shipments

If a shipment is confirmed lost by the carrier, we will:

  • open an official investigation;

  • issue a replacement or refund once the carrier confirms loss.

Damaged Shipments

If your order arrives damaged:

  • notify us within 48 hours of delivery;

  • provide photos of the damaged packaging and products.

Failure to report damage within this timeframe may limit our ability to assist.

11. Risk Transfer

Risk of loss passes to you upon delivery of the order to the shipping address provided or upon documented delivery attempt by the carrier.

12. Partial Shipments

We reserve the right to ship orders in multiple parcels if necessary.
No additional shipping charges will apply unless otherwise communicated.

13. Contact Information

For shipping-related questions or assistance, please contact our Customer Support Team via the contact form on the Website.

14. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Changes take effect once published on the Website.