Terms of Service / Terms & Conditions

CENARA Skincare – beauty-cosmetics.shop

Last updated: 11 Jul 2026

1. About Us

CENARA Skincare is an online retail store based in Romania, operating through the website www.beauty-cosmetics.shop and related redirected domains, including www.cenaraskincare.com.

CENARA Skincare specialises in original Romanian skincare, cosmetics, personal care, hair care, oral care, body care, soaps, ointments and beauty products, delivered to customers in the European Union and selected international destinations.

Company details:

Formerly / previously trading as: Perspective SkinCare

Email: office@beauty-cosmetics.shop

References to “we”, “us”, “our”, “CENARA Skincare” or “the Website” refer to the business operating beauty-cosmetics.shop.

References to “you” or “your” refer to any visitor, user, customer or purchaser using the Website.

2. Scope of These Terms

These Terms of Service / Terms & Conditions, referred to as the “Terms”, govern:

• access to and use of the Website;

• browsing, account creation and customer communication;

• purchases, orders and transactions made through the Website;

• payment, delivery, customs, returns and refunds;

• use of any services, content or features provided through the Website.

By accessing the Website, creating an account, placing an order or using our services, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Website or place an order.

These Terms are provided in English. If translations are made available, they are provided for convenience only. In case of inconsistency, the English version shall prevail, unless mandatory consumer protection law requires otherwise.

3. Customers and Eligibility

By placing an order, you confirm that:

• you are at least 18 years old or have legal capacity to enter into a contract;

• the information you provide is accurate, complete and up to date;

• you are purchasing products for personal use or as otherwise permitted by law;

• you will not use the Website for fraudulent, unlawful or abusive purposes.

If you purchase on behalf of a business, company or professional activity, you confirm that you have authority to do so. Certain consumer rights, including the statutory right of withdrawal, may not apply to business or professional purchases.

4. Medical and Informational Disclaimer

All information provided on the Website, including product descriptions, product pages, blog articles, marketing content, usage suggestions and educational materials, is provided for general informational purposes only.

Products sold on the Website are cosmetic, personal care or related consumer products, unless expressly stated otherwise.

Our products and statements are not intended to:

• diagnose, treat, cure or prevent any disease or medical condition;

• replace professional medical advice, diagnosis or treatment;

• guarantee specific results for all users.

You should consult a qualified healthcare professional before using any product if you have a medical condition, allergies, sensitivities, damaged skin, dermatological conditions, are pregnant, breastfeeding, taking medication or undergoing medical treatment.

Always read the product label, ingredient list, instructions, warnings and precautions before use.

5. Product Safety and Compliance

CENARA Skincare aims to offer original products sourced from trusted Romanian brands, manufacturers, official distributors or authorised supply channels.

Cosmetic products made available on the EU market are subject to applicable EU cosmetic legislation, including Regulation (EC) No 1223/2009 on cosmetic products. Where applicable, other product safety rules, including the General Product Safety Regulation — Regulation (EU) 2023/988, may also apply.

As an online retailer, we make reasonable efforts to provide clear product information, including product identity, brand, quantity, ingredients where available, usage instructions, warnings and relevant safety information.

Customers should always check the physical product packaging before use, as packaging, formulas, ingredients, labels and product information may be updated by manufacturers from time to time.

If you believe a product purchased from us may present a safety issue, please contact us immediately at office@beauty-cosmetics.shop, including your order number, product name, batch number if available, photos and a description of the issue.

6. Changes to These Terms

We reserve the right to update, modify or replace these Terms at any time.

The updated version will be published on the Website with a revised “Last updated” date. Changes will not affect orders already accepted, unless required by law or where the change is favourable to you.

Your continued use of the Website after changes are published constitutes acceptance of the revised Terms.

7. Customer Accounts

You may create a customer account to facilitate future purchases and access order information.

You are responsible for:

• providing accurate, current and complete account information;

• maintaining the confidentiality of your login details;

• all activity carried out through your account;

• notifying us immediately if you suspect unauthorised access.

We are not responsible for losses resulting from unauthorised access to your account unless caused by our negligence or breach of applicable law.

Personal data is processed in accordance with our Privacy Policy.

8. Acceptable Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• engage in fraudulent, abusive, misleading or illegal activity;

• interfere with the security, functionality or operation of the Website;

• attempt to gain unauthorised access to systems, accounts or data;

• upload or transmit viruses, malware or harmful code;

• misuse promotions, discount codes or payment systems;

• copy, scrape, reproduce or exploit Website content without permission;

• use the Website in a way that may damage our reputation, infrastructure or business.

We reserve the right to suspend or restrict access, cancel orders or refuse service where we reasonably suspect fraud, abuse, misuse or breach of these Terms.

9. Products, Descriptions and Availability

We take reasonable care to ensure that product information displayed on the Website is accurate and up to date.

However:

• product images are for presentation purposes and may be illustrative;

• packaging, label design, ingredients or appearance may vary due to manufacturer updates;

• colours may appear differently depending on your screen settings;

• product descriptions may be updated from time to time;

• batch, expiry date or best before information may vary depending on stock rotation.

Products are offered subject to availability.

If a product becomes unavailable after you place an order, we will contact you or refund the affected amount. We will not send substitute products without your consent.

10. Expiration Dates, Best Before Dates and PAO

Where available, expiration date, best before date or minimum durability information may be displayed on the product page.

For cosmetic products, some items may not display a fixed expiration date if their minimum durability is more than 30 months. In such cases, the product may display a Period After Opening, also known as PAO, on the packaging.

You should always check the physical product label before use, including:

• expiration date or best before date;

• PAO symbol;

• batch number;

• ingredient list;

• storage instructions;

• warnings and precautions.

Products must be stored and used according to the manufacturer’s instructions. Do not use a product if it is expired, visibly altered, damaged, contaminated, improperly stored or has been open longer than the indicated PAO period.

11. Orders and Contract Formation

Placing an order on the Website constitutes an offer to purchase the selected products.

After placing an order, you may receive an automatic order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

A legally binding contract is formed when we dispatch your order or send a shipping confirmation, unless mandatory law provides otherwise.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:

• stock unavailability;

• pricing or product information errors;

• payment authorisation failure;

• suspected fraud or abuse;

• delivery restrictions;

• customs or import limitations;

• breach of these Terms.

If an order is cancelled before dispatch and payment has already been taken, we will refund the amount paid for the cancelled items.

12. Prices, Taxes and Payment

Prices are displayed in the currency shown on the Website and include VAT where applicable, unless stated otherwise.

Delivery costs, where applicable, are displayed separately before checkout completion.

For orders shipped outside the European Union, local taxes, customs duties, import VAT, brokerage fees or clearance charges may apply, unless expressly stated otherwise at checkout.

We reserve the right to correct obvious pricing errors. If an obvious pricing error affects your order, we may cancel the order and refund any amount paid.

Payments are processed securely through approved third-party payment providers, which may include Shopify Payments, Stripe, PayPal, card processors, bank transfer providers, Apple Pay, Google Pay or other payment options displayed at checkout.

CENARA Skincare does not store your full payment card details.

13. Discount Codes, Promotions and Gift Offers

Discount codes, promotional offers and special campaigns may be subject to additional conditions, including expiry dates, minimum order values, product exclusions, usage limits or country restrictions.

Discount codes cannot be applied retroactively to orders already placed, unless we expressly agree.

We reserve the right to cancel, refuse or modify promotions in case of misuse, technical error, fraud or abuse.

14. International Shipping, Customs Duties and Import Taxes

We ship to supported destinations in the European Union and selected international countries, depending on carrier availability, product type, local import rules and logistics conditions.

By placing an international order, you acknowledge that shipments outside the European Union may be subject to customs procedures in the destination country.

For non-EU shipments, unless expressly stated otherwise at checkout:

• customs duties may apply;

• import VAT or local taxes may apply;

• brokerage, clearance or administration fees may apply;

• such charges are determined by the customs authorities, carrier or local delivery partner;

• such charges are the customer’s responsibility.

These charges are not controlled by CENARA Skincare and may vary depending on the destination country, product type, declared value, shipping method and local law.

We are not responsible for delays caused by customs clearance, import inspections, missing customs information, local authority checks or carrier procedures.

15. United States Orders

Where available, orders shipped to the United States may be sent under a duties-and-taxes-paid shipping arrangement.

If this applies, the final amount paid at checkout includes the shipping and import-related costs covered by us, and customers should not normally be charged additional customs duties, import taxes or clearance fees upon delivery.

If a carrier requests an unexpected payment before or upon delivery, please contact us before paying so we can review the situation with the shipping provider.

16. United Kingdom Orders

Orders shipped from Romania to the United Kingdom are treated as international shipments, as the United Kingdom is no longer part of the European Union customs area.

Where available, UK orders may be shipped with FedEx® Regional Economy or another suitable carrier displayed at checkout.

Customs duties, UK import VAT, carrier clearance fees or other import-related charges may apply depending on the parcel value, product type and UK customs assessment.

Free shipping thresholds or promotional delivery offers apply only to shipping costs charged by CENARA Skincare and do not automatically remove any import taxes, duties or clearance charges that may be assessed by UK authorities or carriers.

17. Non-Payment of Customs or Import Charges

If you refuse or fail to pay customs duties, import taxes, clearance fees or other charges required by the destination country or carrier, the parcel may be delayed, held, returned, abandoned or destroyed.

In such cases, this does not automatically constitute non-delivery by CENARA Skincare.

Where a parcel is returned to us due to refusal or non-payment of import charges, any refund will be assessed only after the parcel is safely received back by us and after deduction of applicable shipping costs, return fees, customs costs, carrier fees or other expenses incurred, to the extent permitted by law.

If the parcel is abandoned, destroyed, confiscated or not returned to us, we may be unable to issue a refund.

Nothing in this clause limits your mandatory consumer rights where applicable.

18. Delivery

Estimated delivery times are provided in good faith and are indicative only.

Delivery times may be affected by:

• dispatch processing time;

• courier network delays;

• customs clearance;

• public holidays;

• remote-area delivery;

• incorrect or incomplete addresses;

• missing phone number or email;

• weather conditions;

• strikes, disruptions or events beyond our control.

You are responsible for providing a complete and accurate delivery address, including recipient name, street address, building number, apartment number where applicable, city, postal code, country, phone number and email address.

We do not deliver directly to PO Boxes unless expressly accepted by the carrier and shown as available at checkout.

Risk in the products passes to you when the goods are delivered to you or to a person nominated by you, unless mandatory law provides otherwise.

19. Failed Delivery, Incorrect Address and Unclaimed Parcels

If delivery fails due to an incorrect address, incomplete address, missing contact details, refusal of delivery, failure to collect the parcel, or failure to respond to the carrier, the parcel may be returned to us or abandoned by the carrier.

If the parcel is returned to us, we may refund the product value after deducting shipping costs, return costs and other carrier charges, to the extent permitted by law.

If the parcel is not returned to us, we may be unable to issue a refund.

Additional shipping costs may apply if you request reshipment.

20. Cancellation, Withdrawal, Returns and Refunds

EU Consumers

If you are a consumer located in the European Union, you may have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must inform us clearly by email before the withdrawal period expires.

Returned products must be sent back without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal.

You are responsible for the direct cost of returning the goods, unless we expressly agree otherwise or unless mandatory law provides otherwise.

Exceptions for Cosmetics, Hygiene and Sealed Products

The right of withdrawal does not apply, or may be lost, for sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.

This may include, depending on the product and packaging:

• cosmetics;

• skincare products;

• creams and lotions;

• oral care products;

• hair care products;

• personal hygiene items;

• products applied directly to the skin, lips, hair, scalp, teeth or body;

• products with broken, removed or damaged hygiene seals;

• opened or used products.

To be eligible for return, products must generally be unused, unopened, sealed, complete and in their original packaging, unless the product is defective or does not conform to the contract.

UK and Non-EU Consumers

For customers outside the European Union, return and refund rights depend on applicable local consumer laws and these Terms.

Where a return is accepted, you are responsible for return shipping costs, customs documents and any applicable import/export charges, unless the product is defective, incorrect or mandatory law provides otherwise.

Refund Method

Approved refunds will be issued using the original payment method, unless otherwise agreed.

Shipping costs, express delivery fees, customs charges, return fees or payment processing costs may be non-refundable where permitted by law.

21. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us as soon as possible at office@beauty-cosmetics.shop.

Please include:

• your order number;

• product name;

• photos of the product and packaging;

• batch number, if visible;

• a clear description of the issue.

We may request additional information to assess the case.

Where required by applicable law, you may be entitled to repair, replacement, refund or another appropriate remedy.

Nothing in these Terms affects your statutory rights in relation to faulty, damaged or non-conforming goods.

22. Legal Guarantee for EU Consumers

EU consumers benefit from mandatory consumer protection rights for goods that are faulty, defective or not as described.

These rights exist independently of any commercial warranty and cannot be excluded by these Terms.

If a product does not conform to the contract, we will provide the remedy required by applicable consumer law.

23. Product Recall or Safety Notice

If we become aware of a product safety issue, withdrawal or recall affecting a product sold by us, we will take appropriate steps, which may include:

• contacting affected customers where reasonably possible;

• publishing information on the Website;

• cooperating with suppliers, manufacturers, responsible persons, distributors or competent authorities;

• providing return, replacement, refund or other appropriate remedy where required.

Customer safety is a priority for CENARA Skincare.

24. Reviews, Comments and User Content

If you submit a review, comment, image or other content to the Website or our connected platforms, you confirm that the content is truthful, lawful and does not infringe third-party rights.

You must not submit content that is abusive, defamatory, misleading, unlawful, spam, offensive or unrelated to the product or service.

We may moderate, remove or refuse to publish content where permitted by law and platform rules.

By submitting content, you grant us a non-exclusive right to use, display and reproduce that content for the purpose of operating and promoting the Website, unless you withdraw consent where applicable.

25. Intellectual Property

All Website content, including text, images, graphics, logos, product page layouts, banners, design elements, trademarks, trade names and other materials, is protected by intellectual property laws.

You may use the Website only for personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, publish, scrape, sell or exploit any Website content without our prior written consent.

CENARA Skincare is a brand name used by the business operating the Website. Third-party brand names, logos and trademarks remain the property of their respective owners.

26. Third-Party Links and Services

The Website may contain links to third-party websites, payment providers, delivery tracking pages, review platforms or social media pages.

We are not responsible for the content, policies, security or practices of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

27. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation where applicable.

Personal data may be processed for purposes such as order fulfilment, payment processing, delivery, customer support, fraud prevention, legal compliance, marketing where permitted and improvement of our services.

Please read our Privacy Policy for more information.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory consumer rights.

To the extent permitted by law, our liability for any claim relating to an order is limited to the amount paid for the affected product or order.

We are not liable for indirect, incidental or consequential losses, including loss of profit, loss of business, loss of opportunity or reputational damage, except where such limitation is prohibited by law.

29. Indemnity

To the extent permitted by law, you agree to indemnify and hold CENARA Skincare harmless from claims, damages, losses, liabilities, costs or expenses arising from:

• your misuse of the Website;

• your breach of these Terms;

• fraudulent or unlawful activity;

• violation of third-party rights;

• violation of applicable laws or regulations.

This clause does not limit mandatory consumer rights.

30. Force Majeure

We are not liable for delay or failure to perform obligations where caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, pandemics, epidemics, government actions, customs restrictions, carrier disruptions, supply chain interruptions, cyber incidents, power failures or extreme weather.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.

The invalid provision will be interpreted, where possible, in a way that best reflects its original purpose while remaining lawful.

32. No Waiver

If we do not enforce a right or provision under these Terms, this does not mean we waive that right or provision.

Any waiver must be made in writing to be effective.

33. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy and any other policies published on the Website, constitute the entire agreement between you and us regarding your use of the Website and purchases from us.

34. Governing Law and Jurisdiction

These Terms are governed by the laws of Romania, unless mandatory consumer protection laws in your country of residence provide otherwise.

The courts of Romania shall have jurisdiction, unless mandatory consumer protection rules give you the right to bring proceedings in another jurisdiction.

Your statutory consumer rights remain unaffected.

35. Contact Us

For questions about these Terms, orders, delivery, returns, product information or customer support, please contact us:

CENARA Skincare
Website: www.beauty-cosmetics.shop
Email: office@beauty-cosmetics.shop
Working hours: Monday–Friday, 9:00 AM – 6:00 PM, Eastern European Time

CENARA Skincare – Original Romanian beauty, delivered with care.